Delivery

We send parcels overnight* to NZ addresses, and we send by Airmail, Economy Courier and Express to most International destinations.


NZ DELIVERY

*ALL NZ ORDERS ARE SENT USING COURIER POST OVERNIGHT TARGET, WITH TRACK & TRACE, AND NO-SIGNATURE REQUIRED

It is a flat-rate of $4.50.

Orders in NZ can be sent anywhere in NZ - street address, work address, RD address, PO Box.

WHAT IS THE TARGET DELIVERY?

In a nutshell...Overnight (on working days).

Our personal target is to dispatch orders if they've been placed and paid for before the daily cut-off of 2pm Monday-Friday, on the day you place the order. Courier Post's target time-frame for delivery is 9am next working day (Monday to Friday) for business addresses and 5pm next working day (Monday to Friday) for residential addresses (but it's often sooner in the day). Deliveries to rural delivery addresses may take 2-3 days more.

COURIER POST DELIVERY PROTOCOL

Courier Post standards for urban deliveries is to attempt delivery by first knocking at an accessible door on the property, then if no answer, the driver is to leave the parcel where they deem it to be safe, and if this is not possible they are to leave a card to call.

DO YOU HAVE ANY SPECIAL INSTRUCTIONS?

Sure! Feel free to add any special instructions such as "leave by the front door", "leave in the letterbox" or "leave on the deck chair on the back patio under the blue cushion and turn the deck chair away from the door after doing so".

Type these in your address details at Checkout.

SATURDAY DELIVERY

For items leaving here on Friday you can choose Saturday Delivery at checkout. This service is a target time-frame and like any delivery, can't be guaranteed. The target for delivery is 1pm for all addresses with a Saturday Delivery sticker on them. Saturday delivery is NOT available to RD addresses or PO Boxes.

Occasionally, due to bad weather conditions or unforeseen delays in delivery, items may arrive to you later than expected. Please read our terms and conditions.


INTERNATIONAL DELIVERY

Finished putting everything in your Cart? Great!

Once you type your shipping address at checkout your options for Shipping Method and Insurance Options will appear on the next page. Choose your Shipping Method then, and then the appropriate Insurance Options will also be made available. It's all explained here...

AIRMAIL

Cost for orders under NZD $250$10 AUSTRALIA (3 - 6 working days target)
$12 JAPAN, SOUTH KOREA, CHINA (6 - 10 working days target)
$14 USA, CANADA, UK (6 - 10 working days target)
$18.50 REST OF THE WORLD (6 - 10 working days target)

Cost for orders NZD $250 and over
$0.00 Your Airmail is FREE!

  • NO TRACKING SERVICE is available for this sorry.
  • Occasionally delivery takes place outside of these target ranges. Please understand that these are target time-frames, not hard and fast rules!
  • Can deliver to a PO Box, a rural number address or a town address
  • Doesn't require a signature upon delivery for it to be considered that the delivery has taken place
  • Insurance/cover is included, but only up to the value of NZD$250.
  • Additional Insurance is optional, costs $10 at checkout, and provides cover up to the value of NZD$1500, in the unlikely event of loss or damage. Please read our terms and conditions.

ECONOMY COURIER

$30 AUSTRALIA (2 - 3 working days target)
$47 JAPAN, SOUTH KOREA, CHINA (4 - 6 working days target)
$48.50 USA, CANADA, UK (5 - 6 working days target)
$49 REST OF WORLD (5 - 6 working days target)

  • Occasionally delivery takes place outside of these target ranges. Please understand that these are target time-frames, not hard and fast rules!
  • Does deliver to a PO Box in these destinations: Australia, Brazil, Belgium, Canada, Cook Islands, Croatia, Czech Republic, Ecuador, El Salvador, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, Macau, Netherlands, Poland, Samoa, South Korea, Spain, Switzerland, Singapore, Slovenia, Taiwan, Thailand, Uruguay, USA, Vanuatu, and Vietnam, or to a rural number address or a town address
  • Does require a signature upon delivery for it to be considered that the delivery has taken place
  • Track and trace service is included in the cost for Economy Courier
  • Economy Courier is available for any order valued up to NZD$2000

EXPRESS COURIER

$40 AUSTRALIA (1 - 3 working days target)
$73 JAPAN, SOUTH KOREA, CHINA (2 - 4 working days target)
$74 USA, CANADA, UK (2 - 4 working days target)
$74 REST OF WORLD (2 - 5 working days target)

  • Occasionally delivery takes place outside of these target ranges. Please understand that these are target time-frames, not hard and fast rules!
  • ONLY delivers to a street address (no PO Box addresses)
  • Requires a signature upon delivery for it to be considered that the delivery has taken place
  • Track and trace service is included in the cost for Express Courier
  • Express Courier is available for any order valued up to NZD$2000

INSURANCE OPTIONS

For all Airmail orders under the value of NZD$250, insurance/cover is already included in the cost of shipping. It covers you in the unlikely event of loss or damage to your parcel, up to the value of NZD$250. For all Airmail orders to the value of NZD$250 or more, additional Insurance is optional and costs NZD$10, its available at checkout. It provides cover up to the value of NZD$1500, in the unlikely event of loss or damage. For all Economy Courier and Express Courier shipping, insurance is included for orders up to the value of NZD$2000. Please read our terms and conditions.

DISPATCH

Most international orders are processed promptly on the same day if your order is received by 2pm Monday to Friday. Once an item has been dispatched from our premises we will give you confirmation via email that the order has been processed and sent. Please read our terms and conditions.

DUTIES AND TAXES

Small orders for personal use usually would not incur any additional charges, taxes or other procedures on arrival in your country, unless there is a flat-rate charge such as GST on all imports. Please contact your local Customs Office or Border Services for clarification.

One thing you do need to know about taxes and duties though...

...is that our loose crystals, rhinestones and beads are classified as 'glass beads' in the 10 digit Harmonised Customs Tariff Schedule. (They are NOT classified as jewelry or semi-precious stones, which is an entirely different classification, starting with 71, not 70.) (In Canada for example, the correct tariff # for rhinestones and beads is 7018.10.00 20. In the USA it is 7018.10.20 00. In the UK it is 7018.10.51.00.) Therefore, they are tariff free and should incur no duties, but if you are worried and need to clarify, get the word from your local Customs Office or Border Services for sure, quoting them the correct tariff number above so that they don't automatically assume it is jewellery or semi-precious stones when you say 'rhinestones'.

We clearly state on all customs stickers and documents the harmonised tariff number and the country of origin.

In terms of clearances and brokerage...

...when you choose to have your parcel sent by Airmail or Economy Courier, our postal system will deliver your parcel straight to your country and it will go immediately to your country's customs. If any clearing needs to be done or duties need to be paid (eg, because of the value for example) they will contact you, the addressee, and it will be your responsibility to comply. That is why we strongly advise being knowledgeable beforehand with a simple call to your local Customs Office or Border Services for information ahead of time, armed with the 10 digit Harmonised Customs Tariff number.

When you choose to have your parcel sent by Express Courier, your parcel will be handled by DHL from beginning to end, delivered by DHL to you in your own country. DHL will contact you to advise if there are any customs clearances or duties to pay, and can usually do this service on your behalf if you wish for them to do so, or put you in the right direction of someone who can. Again, we strongly advise being knowledgeable beforehand with a simple call to your local Customs Office or Border Services for information ahead of time, and then a call to DHL or a customs broker, armed with the all important 10 digit Harmonised Customs Tariff number, so that you know what you can expect.

If you're new to importing goods, and especially if your order is of a sizeable commercial nature...

...we cannot recommend enough the value of contacting your local Customs Office or Border Services and chatting with them about your intentions and what you need to expect and know from your end. We have found this to be the best way to know how it gets handled, and what to expect, once it hits your border. However, knowing the 10 digit Harmonised Customs Tariff will allow you to already armed with knowledge and it will be a specific assistance to them to help you accurately.

WHO WE USE TO SEND YOUR PARCEL WITH

We send with New Zealand Post (and for Express Courier sending, NZ Post use a third party contractor: DHL). NZ Post is a reliable and trusted delivery service that we've used for over 20 years. You can expect that your item will usually arrive at its destination within the target timeframe specified for each service. Please allow as much time as possible for delivery. As New Zealand Post doesn't directly control all parts of the delivery chain, it can't be guaranteed that your item will always reach its destination within the delivery target, most especially with Airmail, but the options of tracking are available with Economy Courier and Express Courier, so you have good options there. Delivery to areas outside major cities may take longer, or your local postal service who handles the domestic delivery of your parcel may be experiencing a backlog for example, or they may even be on strike! Other delays, once a parcel leaves our premises, can sometimes occur, although very infrequently. We do not accept responsibility for any delays or their subsequent consequences. Please read our terms and conditions.

Overnight Shipping* (*Urban target. Rural target 2-3 working days) - $4.50 flat rate anywhere in New Zealand. Free Shipping for order over $200. International Free Shipping by Airmail for orders over NZD250 Phone and email orders also welcome - Friendly, helpful, expert advice. Sign up to our newsletter. Be informed about latest specials and news!

Testimonials

"Hi, My order arrived today and as always with your awesome prompt service. Thank you so much for your lovely friendly email and personal note written on my order. Your customer service is the best EVER !!!!! Other businesses need to take a leaf out of your book because you are amazing !!! "

- R.T. TARANAKI

Donna Writes...

Keep Warm by a) Dancing b) Doing Crafts c) Rhinestoning or d) All of the Above ;)