Delivery
OUR NORMAL DAYS OF DISPATCH ARE MONDAY-THURSDAY.
ALL NZ ORDERS ARE SENT USING COURIER POST OVERNIGHT TARGET, WITH TRACK & TRACE, AND NO-SIGNATURE REQUIRED
It is currently a flat-rate of $5.00.
Orders in NZ can be sent anywhere in NZ - street address, work address, RD address, PO Box.
WHAT IS THE TARGET DELIVERY?
Our target is to dispatch orders at the latest within 1 business day of you having placed the order, Mondays through to Thursdays. Usually it is the same day dispatch (Mondays through to Thursdays) if your order is in by midday.
Once handed over to the courier at 2pm, Courier Post's target time-frame for delivery is 9am next working day (Monday to Friday) for business addresses and 5pm next working day (Monday to Friday) for residential addresses (but it's often sooner in the day).
Please be aware that this is a TARGET, not a hard-and fast rule. Processing issues at Courier Post, transport delays, road issues, etc, can all play a part in the length of delivery, and for this reason Courier Post do not guarantee the Overnight-ness of your delivery. If you require the tracking details of your parcel, please email us. NB; There is no same-day or same-day evening service running out from New Plymouth which is where we are based.
COURIER POST DELIVERY PROTOCOL
Courier Post standards for urban deliveries is to attempt delivery by first knocking at an accessible door on the property, then if no answer, the driver is to leave the parcel where they deem it to be safe, and if this is not possible they are to leave a card to call.
CONCERNED THERE'S BEEN A NON-DELIVERY?
9 times out of 10 with customer's calls around non-delivery, the item has actually been delivered.
Please follow this checklist before calling us:
1. Go to your emails and check the tracking information we sent you at the link to Courier Post's site. Their system requires the driver to be located by GPS, so the scan time of delivery is accurate, and the location can be checked by one of their investigation team. The tracking information will tell you if Courier Post have it recorded as delivered or not.
2. Make sure you have read this page.
3. Check all around your property (under hedges (if it's been windy), in the letterbox, under the BBQ/potplant, in the garage, round the back deck).
4. Did someone else bring the item in and put it in a safe place (the passenger seat, top of the fridge, mud room) and not tell you?
DO YOU HAVE ANY SPECIAL INSTRUCTIONS?
Sure! Feel free to add any special instructions such as "leave by the front door", "leave in the letterbox" or "leave on the deck chair on the back patio under the blue cushion and turn the deck chair away from the door after doing so".
Type these in your address details at Checkout.
SATURDAY DELIVERY
We no longer offer the Saturday Delivery option due to cost and relative unreliability of the service.
INTERNATIONAL DELIVERY
We regret to advise that from the middle of May 2021, we are no longer sending parcels to overseas addresses.
Increased customs requirements, freight costs, transit delays, and reduced overseas parcel volume combined with increased domestic parcel volume has seen this service become unviable.
